Support
Questions, bugs or feedback about Aetherwake? Write to us. This page also answers the most common questions.
Contact
E-mail: info@thursdays.ch. We are a one-person studio and reply as soon as we can.
Please include
- the app version (in the store app under the app's details, or the version number shown in the game if it has one),
- your device and operating system version,
- your username, if you have an account (never send your password),
- what happened and what you expected,
- a screenshot, if you have one.
More: privacy policy, delete account.
Frequently asked questions
Can I play offline? Where is my progress?
Yes. Singleplayer works fully offline without an account. Your progress is saved on your device. Uninstalling the app removes it from the device (your phone's own backup may keep a copy), so create an account if you want a copy in the cloud.
Do I need an account?
No. An optional account adds cloud save, friends, co-op invitations, raids, PvP and rankings. You sign up with a username and password, or with Google.
How does cloud save work?
When you are signed in and online, the game copies your progress to your account. To continue on another device, install the game there and sign in with the same account.
I forgot my password.
If you saved your recovery code, use the recover option on the sign-in screen to set a new password. We cannot see your password, and our server stores only a hash of the recovery code, so we cannot read it back to you. If you have neither, write to us and we will see what is possible.
How does Google sign-in work?
The game opens a sign-in page of Unity Player Accounts in your browser. After signing in with Google you choose a game username. You manage the Unity account at player-account.unity.com. Deleting your Aetherwake account does not delete it.
Are there in-app purchases?
Yes, optional ones: supply packs, two armor packs and three Crystal packs, sold through Google Play or the App Store. Every pack shows its exact contents before you pay. There are no random items or loot boxes for money, no subscriptions and no ads. Buying needs a signed-in account; the store shows the price in your currency. Refunds are handled by Google or Apple.
Which languages does the game support?
English, German, French, Italian, Spanish and Portuguese. The game follows your device language and you can change it in the options.
How do I turn off the reminders?
The game has no switch for them yet. Turn off notifications for Aetherwake in your phone settings (Android: Settings, Apps, Aetherwake, Notifications; iPhone and iPad: Settings, Notifications, Aetherwake), or deny the permission when asked.
How do I delete my account?
In the app under the account button, or by e-mail. See delete account for the steps and what is deleted.
Co-op, raids and PvP do not work.
These need an internet connection and a signed-in account. Check your connection and sign in. If it still fails, write to us with the details above.