Delete your account

If you never created an account

Without an account the game does not create an online profile, so there is nothing online to delete: no cloud save, no ranking entry, no friends. As with any game that uses Unity services, Unity's software may still contact Unity servers when the app starts and can see technical data such as your IP address; the game stores nothing about you there. See the privacy policy.

Delete your account in the app

1. Open the title screen and tap the account button (top right). Sign in if you are not signed in.
2. Tap DELETE ACCOUNT.
3. Confirm the first prompt (DELETE ACCOUNT?), then the second (ARE YOU SURE?, then DELETE FOREVER, which becomes active after a short delay).

The deletion starts at once. When it is done, the sign-in screen shows ACCOUNT DELETED. If something fails, the app shows ACCOUNT NOT DELETED · TRY AGAIN. The account then stays frozen, and the next attempt, or the next start of the app, finishes the deletion.

In some situations the app refuses to delete and tells you why: FINISH YOUR RUN FIRST, PVP RESULT PENDING, LEAVE YOUR TEAM FIRST or CHOOSE A PROFILE FIRST. Finish or leave first, then try again.

What is deleted

• Your sign-in account (username and password or linked login) and your player ID.
• Your cloud save (the profile copy and its meta data).
• Your username entry (the name becomes free again) and your recovery code record. The recovery code stops working.
• Your scores on all current rankings.
• Your PvP rating, trophies, rewards mailbox, login reward (including the monthly calendar) and Mythic records.
• Your store row (which once-only packs you bought and the delivered rewards).
• Your friends, friend requests and blocks. The app removes them where it can reach the friends service.

What is kept, and why

• Progress on your device. Your save stays on the phone, so you can keep playing offline or sign up again and upload it as a new account. Uninstalling the app removes it from the device, but a copy may remain in your phone's own backup (Google backup on Android, iCloud or computer backup on iPhone and iPad), which Google or Apple govern.
• Anonymous match records. To keep other players' results correct, closed PvP seasons keep their top-100 rows with rank and rating, but your player ID is replaced by "deleted". Used match IDs (random numbers without player data) are kept to stop a result from being counted twice. Records of matches you played keep your opponents' results, with your player ID replaced by a placeholder.
• Purchase records. The account ID on each purchase record is replaced by "deleted". The store's transaction identifier stays so that a purchase cannot be redeemed twice. Google and Apple keep their own payment records under their own policies.
• Rankings. Daily and weekly rankings are cleared at every reset and keep no archive, so no old ranking period holds your score.
• Backups. Copies held by our service providers can take longer to disappear, until the provider's own backups are overwritten.
• Service logs. Unity may keep technical logs (for example IP addresses and request records) for its own retention period, and we have no access to them.

Signed in with Google

Google sign-in goes through a Unity Player Accounts account. Deleting your Aetherwake account does not remove that Unity account. You can manage or delete it at player-account.unity.com. If you sign in with it again, you choose a new game username and start a new Aetherwake account.

No access to the app?

Write to info@thursdays.ch from a device you can read mail on, with the subject "Delete my Aetherwake account", your username, and a short proof that the account is yours (for example your recovery code if you have it). We check the request and, once we have confirmed that the account is yours, delete the data listed above where we can reach it. We aim to answer within 30 days. We handle these requests by hand.